Have a question about our products or policies? Take a look at our Shop Information, Product Information, and FAQs below to see if we might have already answered it. If you still need something answered, just get in touch and we’ll help as much as we can.
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Shipping processing time
The time I need to prepare an order for shipping varies.
When restocking the shop, I try to give an approximation for when orders will ship out by. This timeline varies with each update, so please inquire if you are concerned.
If a purchase is made outside of a large restock, it can take up to a week to send out. Packages are usually mailed out on Tuesdays. For example- if you order on a Wednesday, your purchase will probably be shipped the following Tuesday.
Local Pick UpIf you are local and want to pick up your purchase at my home in Manchester NH, please add "local pickup" to the notes section of your order. I will reach out by email with a time frame of when you can can pick up your items. Once your order has been picked up, I will refund you the shipping charges.
Combining shippingIf you purchase multiple items in separate orders, I will do my best to combine them into one box. This often results in a refund, but sometimes combining multiple items into one box is just as expensive as multiple boxes. Refunds are the very last step in my shipping process, so it might take a few days.
Gift wrapping and packagingIf you are purchasing the pottery for a gift, please let me know in the notes when checking out. I love to include a special note to the receiver!
Information to include:
- Name of person receiving the gift
- Who is it being shipped to: You, or directly shipped to the recipient?
Customs and import taxesBuyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Shipping Concerns and QuestionsDamage: Items are packaged as carefully as possible, but sometimes things still happen. If your purchase arrives broken, please email me within 5 days of delivery.
Delays: Any delay in shipping is at the fault of USPS. I am not able to alter an address, speed things up, or change anything about its journey once it has been scanned by the USPS. If your package doesn't arrive you can file a claim at https://www.usps.com/help/claims.htm.
ReturnsIf you are at all dissatisfied with your purchase, please contact me within 3 days of delivery. Buyers are responsible for return shipping costs, and items must be shipped back within 7 days of original delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value, including any breakage in the return shipping process. I will process the refund once I have received the purchase in original condition.
CancelationsCancelations are accepted within 24 hrs of purchase. Please contact me with your order information.
At this moment in time I cannot participate in a wholesale relationship.
All of my pottery is microwave & dishwasher safe. Not for use on any stove top or oven. Please see each item’s description for any special and specific care instructions. Above all, pottery is fragile and can be easily chipped or cracked with just a simple bump against a hard surface. Always handle with care, especially when washing.
Custom and personalized orders
I generally do not like to make things out of my normal rotation of wares, but every few months I will open up a small number of custom/pre-order spots. I will announce several times on social media, and customers are to email me with their desired custom order. I spend a few days going through the requests and will choose the ones that seem most manageable- this could be all of them, or only 5. Once the custom order idea is finalized via email, I will create a listing for you to purchase a 50% deposit. Expect an additional cost for any custom order.
Because the ceramic process includes drying time and multiple firings, custom orders can take 4-6 weeks. Once the piece is complete I will send photos to confirm, and then will make a final listing for the final payment and shipping costs.
All measurements are approximate. I round to the nearest .25" If you are at all concerned about the size of an item, please contact me. Not all items will be the same size from batch to batch- I do not measure when making- my aim is to not have identically sized items, but rather a similarity between the forms. Medium mugs range from 12-16 oz (with the average capacity at 14 oz), and XL mugs range from 18-20+.
Your computer screen, the lighting in the room, and every other variable will make the glaze appear slightly different in person versus in the pictures. If you are not happy with the glaze color, please see the information about returns.
If you have ordered in the past, and you are looking for the exact same glaze color, you might not be able to find it. Most of my work uses two colors that are layered to create the final color. Due to the fact that the glazes are hand mixed from scratch (not from a store bought bottle), the application and thicknesses of the glazes, along with the placement in the kiln, the glaze can come out different every time. Please do not expect every piece to be identical- this is nearly impossible.
FREQUENTLY ASKED QUESTIONS:
How do I order? There is nothing in your shop!
Most restocks sell out within an hour, so that is why you do not see anything for sale in my shop. I appreciate your patience as I am making my next batch! Because I am a part time maker, I do not have an official restock schedule. In general, I try to restock every 4 weeks.
Sign up for my newsletter to get first hand information about restock dates and products.
Follow me on Instagram and Facebook to see behind the scenes, learn more about my process, and get shop updates.
Do you do ceramics full time?
I am a full time Art Teacher at Hillsboro-Deering High School, and run this business in my spare time. I use my art degree full time, but I am not a full time working artist.
What glazes do you use?
I mix my own glazes from raw materials- they are not store bought. All of the recipes can be found online and in books. I highly recommend the website glazy.org and John Britt’s book ‘The Complete Guide to Mid-range Glazes: Glazing & Firing at Cones 4-7".
What makes the pottery speckled?
My clay! Laguna wc-608 #60. The specks are manganese and are in the clay body itself. Some glazes are more transparent than others and each glaze has a different chemical makeup, so they all react with the manganese differently.
Do you offer workshops?
No, but you can attend fantastic workshops and classes at Studio 550 in Manchester, NH. I highly recommend it!
What are your favorite tools?
Kiln- Skutt KM-1080 3” brick
Wheel- Pacifica GT800
Giffin Grip for trimming
Kemper mini loop tools for carving
Sherill Mudtools yellow series ribs
What do you use to take photos?
Canon T5, with natural lighting through windows.
Will you ever take on an apprentice?
At this time, no. My basement studio is too small for two people, and as a full time teacher I do not have the time and energy that is needed to devote to an apprenticeship.
How did you get started with clay?
This is a long answer! Take a listen to my conversation with Paul Blais, host of The Potter’s Cast, to get an in-depth look into my history with clay as well as teaching.